Last updated: October 2025

Welcome to Aquiluxe Malaysia (“Aquiluxe,” “we,” “our,” or “us”).
Your privacy is important to us, and we are committed to protecting the personal information you share when you interact with our website, products, and services.

This Privacy Policy explains how we collect, use, and protect your data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

By visiting www.aquiluxe.com, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information only when necessary to provide you with a smooth, personalized experience. The types of information we may collect include:

1.1 Personal Information

When you make a purchase, subscribe, or contact us, we may collect:

  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment information (processed securely through third-party gateways)

1.2 Non-Personal Information

We may collect non-identifiable data automatically, such as:

  • Browser type and version

  • Device type and operating system

  • Pages visited, duration, and referral links

  • Cookies or similar technologies used to improve user experience

2. How We Use Your Information

Your data helps us provide better products and customer service. We may use the information collected to:

  • Process and fulfill your orders

  • Communicate with you regarding purchases, deliveries, or support

  • Improve our website, products, and user experience

  • Send promotional offers, newsletters, and skincare tips (only if you opt-in)

  • Conduct research and analysis to enhance our brand and product range

  • Comply with legal or regulatory requirements

We promise never to sell, rent, or trade your information to third parties.

3. Cookies and Tracking Technologies

Our website uses cookies — small data files stored on your device — to:

  • Personalize your browsing experience

  • Remember login or cart preferences

  • Analyze website traffic and improve content

You can modify your browser settings to disable cookies, but certain features of our website may not function properly as a result.

4. Data Storage and Security

We take data security seriously.
Your information is securely stored and protected from unauthorized access, alteration, or disclosure through encryption, firewalls, and restricted access protocols.

While we strive to protect your data, no method of online transmission is 100% secure. You use our services at your own discretion and risk.

5. Third-Party Services

We work with trusted partners for payment processing, analytics, and shipping. These third parties have access to limited data only for the purpose of performing their services and are obligated to maintain confidentiality.

Examples include:

  • Payment gateways (e.g., iPay88, Stripe)

  • Courier services (e.g., J&T, PosLaju)

  • Analytics providers (e.g., Google Analytics)

6. Email Marketing and Communication

If you subscribe to our mailing list, we may send you updates on:

  • New product launches

  • Special offers or promotions

  • Skincare insights and brand stories

You can unsubscribe at any time using the link provided in each email or by contacting us directly at hello@aquiluxe.com.

7. Your Rights

Under the Malaysian PDPA, you have the right to:

  • Access and request a copy of your personal data

  • Correct or update inaccurate information

  • Withdraw consent for data processing

  • Request deletion of your data (where applicable)

To exercise these rights, please contact us at hello@aquiluxe.com. We may require proof of identity before processing your request.

8. Links to Other Websites

Our website may contain links to external sites for your convenience (such as media coverage or partner pages).
Please note that Aquiluxe is not responsible for the privacy practices or content of those third-party websites.

9. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill your purchases

  • Comply with legal requirements

  • Resolve disputes and enforce agreements

After this period, your data will be securely deleted or anonymized.

10. Children’s Privacy

Aquiluxe does not knowingly collect data from individuals under 18 years of age. If you believe a minor has provided us with personal information, please contact us immediately for removal.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect new practices or legal requirements.
The latest version will always be available on this page, and updates take effect immediately upon posting.

12. Contact Us

If you have any questions, feedback, or concerns about this Privacy Policy, please contact:

hello@aquiluxe.com
aquiluxe.com
Aquiluxe Malaysia, Kuala Lumpur

At Aquiluxe, your trust is the foundation of everything we do.We are dedicated to protecting your privacy — because confidence begins with care.